Respond quickly to all return requests — from submission to resolution, all from a single clean dashboard that allows you to keep your data secure.
Real-time status updates 
Return Lifecycle Tracking
AI-powered Product Assistance 
Manual return workflows are causes delays, errors, and unnecessary exposure of sensitive customer data.
There is no structure to handle this process leading to delays and mistakes made by humans.
Channels separate and out-of-sync causes confusion and lost information, highlighting the need for centralized ecommerce returns software.
Employees have full access to revenue information and other sensitive information regarding the store to simply process a return.
Solution overviewPurpose-built Magento integrated returns software that includes a connected AI assistant — providing both seamless return experiences for your customers and everything your employees need to address each return request efficiently.
Customers enter their Order ID, select the items they want to return, choose a reason and click done — all this can be accomplished in less than two minutes and no login is required.
Every single ecommerce return is tagged at time of submission, reason (damaged item, changed mind etc). The data provides you with information which helps you to discover patterns that will decrease future return rates.
View and manage all open ecommerce returns request lives within one administrative panel review approve or reject with one click and move on. Quickly search, filter, and prioritize returns for faster decision-making.
When you take some kind of action, our system lets your customers know right away. The customer's view of their order will flip from "pending" to "received" to "refunded", improving transparency in ecommerce returns solutions.
Our AI store assistant can pull information directly from your stores' catalog of products. Therefore, when a customer asks a question about one of these products, they get a fast and correct response back from the AI.
Allows customers to raise return-related queries such as refund issues or incorrect items, ensuring all concerns are tracked, reviewed, and resolved within a structured system.
How it IntegratesWhen a customer submits a return, a corresponding ticket is created. In addition, prior to submitting a ticket, the customer receives instant answers to their questions based on the information contained in your website.
The Customer will initiate a return by going to a return portal. Just entering Order ID and selecting item(s) and the reason why they want to return them. Once the customer has initiated the request, it will show up on the dashboard. Updates will also go out to the customer at every stage of the process.
The AI assistant operates in "real-time" on your website, product specs, size charts, blogs and policies. So when a customer asks a question, you get an answer instantly and eliminate the need for contacting your support staff, improving overall customer experience satisfaction.
If a customer has a question about their return, they will be able to open a support ticket from this site. All of the problems that customers have — whether it is a problem with a refund that was never processed; if they selected the wrong item; or simply a question about why something is in the status that it is — will all be documented, reviewed and corrected.
The Knowledge base is like a bookshelf full of knowledge about your return management system. It should be easy to read and navigate. Both you and your team members will always have access to it so you may learn how the return system works; look up questions you had before opening tickets; and decrease your reliance on us to answer simple questions.
Every interaction from the time of a request from a customer until the final refund are processed fully by automated means.
The customer inputs their Order ID, makes selections for what they want returned, chooses a reason for returning an item, and completes the process in less than two minutes.
When the return arrives, it appears in the admin area where the staff can review/accept/reject all returns.
At each point in time the customer will receive notification -- pending, received, inspecting, refunded.
The case is now complete, with a full audit trail available. The owner has total visibility into return history; however, staff members view only what is required.
Native integrations with Magento and WooCommerce ensure your return data flows automatically, while strict access controls and AI guardrails keep your operations efficient and your data protected.
FAQYou simply have them type in their order number, click through the items they would like to return; choose why you're returning them, then hit send. They don't need to create an account or log in.
Yes. The user can get update at every step (we receive your request, we approve your request, we inspect your returned merchandise, and we issue you a credit/refund).
The AI assistant has access to the live product catalog from your Magento database — specifications, sizes, descriptions, availability, and your return policy — so it provides accurate information to your buyers in real time.
Yes, it is compatible with Magento 2.0 and later, and no migrations/re-platforming are involved.
Most of our clients will be up and running within 72 hours. We do installation, configure rules and activate portals for you as part of our quick and easy guided setup.
See how return portal, admin dashboard and AI assistant work together in real-time with our powerful ecommerce returns software.